Frequently Asked Questions
Q.What is CRM?
A.CRM stands for Customer Relationship Management. CRM applications help you track your company’s interactions with customers, clients, and sales prospects. They include technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service and technical support. The overall goals are to find, attract, and win new clients, service and retain those the company already has, entice former clients to return, and reduce the costs of marketing and client service.
Q.What is Microsoft Dynamics CRM?
A.Microsoft Dynamics CRM is a customer relationship management software package created by Microsoft. It is a client-server application that runs on IIS. As with all web applications, it can be accessed with a web browser from any location that has a connection. Microsoft Dynamics CRM can be installed on your intranet (Microsoft Dynamics CRM On Premise) or used as a SaaS application in the cloud (Microsoft Dynamics CRM Online).
Q.How can Microsoft Dynamics CRM help my business?
A.Microsoft Dynamics CRM helps your business grow by providing an easy to use interface to help manage clients, interactions, provide marketing, sales, customer service and technical support. You can also customize the system to provide additional functionality for your specific industry or need. Microsoft Dynamics CRM is built on top of the powerful .NET framework and provides all the tools necessary to unleash its full potential. By using Microsoft Dynamics CRM your business can improve its relationship with its customers or find new strategic ideas to bring in more. Microsoft Dynamics CRM’s built in dashboards can provide accurate metrics such as sales performance or marketing campaign.
Q.Are there any fees associated with the first consultation?
A.No, our first consultation is free. We will meet with you and discuss your problem after which we will draft a solution. Upon agreement, we will provide you with a summary of work and costs associated. You have full control whether we move forward or not.
Q.Do you charge by the hour or by project?
A.We do both. Contact us to find out more.
